Quality and Performance Improvement

Engaging in continuous improvement activities is a critical strategy to achieve the quadruple aim of increasing quality, improving the health of the population, enhancing patient and staff experiences, and reducing the cost of care. Additionally, federal and accreditation standards require a formal and systemic quality program which integrates defined goals, objectives, and measures into a plan for improvement across operational, clinical, and financial areas. APHCA provides services that can be used alone or in combination and assist health systems with quality and performance improvement:

  • Practice facilitation (or coaching) to enhance the development of skills and organization around a formal Quality Program, infrastructure, approach, and performance management system along with supportive tools and expertise to help troubleshoot challenges or barriers
  • Data feedback and benchmarking on organizational performance, as compared to external benchmarks along with assistance targeting areas for improvement
  • Expert consultation to provide organizations with specific evidence-based knowledge from clinicians and staff outside the practice
  • Consultation and support related to effectively convening a multidisciplinary team to systematically analyze the sequence of events leading to errors or adverse events to identify the underlying cause, and why the event occurred to prevent future errors and events
  • Consultation and support related to effectively engaging in PDCA cycles for the control and continuous improvement of processes and workflows.
  • Shared learning or learning collaboratives to share challenges, lessons learned, and best practices